Shipping policy

At Pure Layer Supply, we understand that wedding accessories are often purchased according to a carefully planned timeline. A ceremony date, bridal shower, rehearsal dinner, engagement celebration, or formal event can make reliable delivery especially important.

This Shipping Policy explains our standard shipping charges, processing practices, delivery estimates, tracking procedures, and procedures for addressing delivery problems.

1. Shipping Charges

Our standard shipping rates are:

Orders of $10.00 or more:
Free shipping

Orders below $10.00:
$5.99 shipping charge

The applicable shipping charge will be displayed during checkout before the order is submitted.

2. Order Processing

Orders generally require approximately 1–3 business days for processing before shipment.

Processing may involve:

Payment verification;
Order confirmation;
Inventory confirmation;
Product preparation;
Quality review;
Packaging;
Shipping-label preparation; and
Transfer to the applicable carrier.

Weekends and applicable holidays may not count as processing business days.

3. Estimated Delivery Time

After processing, standard transit generally takes approximately 3–7 business days.

The typical total estimated period from order placement through delivery is therefore approximately:

4–10 business days.

These are estimated timeframes and are not guaranteed delivery deadlines.

4. Wedding and Event Timing

Customers purchasing accessories for a wedding or other fixed-date event should order sufficiently in advance to allow for:

Normal processing;
Shipping;
Delivery;
Product inspection;
Potential return processing; and
Potential replacement arrangements.

We strongly recommend avoiding reliance on the estimated delivery window as the sole planning date for an important event.

5. Tracking

Where tracking is available, shipment information may be sent to the email address associated with the order.

Tracking may initially show limited activity while the carrier receives and scans the package.

A lack of immediate tracking updates does not necessarily mean that a shipment is lost.

6. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Before checkout, customers should verify:

Recipient name;
Street number;
Street name;
Apartment or unit number;
City;
State;
ZIP code; and
Other delivery instructions.

Incorrect or incomplete information may result in delays or returned shipments.

7. Address Changes

If an address error is discovered immediately after placing an order, customers should contact:

[email protected]

We will make reasonable efforts to assist before shipment, but an address change cannot be guaranteed after fulfillment or carrier transfer.

8. Delivery Delays

Delivery may be delayed by circumstances outside our reasonable control, including:

Severe weather;
Natural disasters;
Carrier disruptions;
Holiday volume;
Transportation interruptions;
Regional service limitations;
Incorrect addresses;
Unexpected logistical delays; or
Other extraordinary circumstances.

An estimated delivery date passing does not automatically establish that a package has been lost.

9. Missing Packages

If tracking indicates that a package has been delivered but cannot be found, customers should check:

Front doors;
Mailboxes;
Parcel lockers;
Building reception areas;
Package rooms;
Household members;
Neighbors; and
Other locations where the carrier may have placed the package.

If the package remains missing, contact customer service with the order number and tracking information.

10. Damaged Packages

If a package arrives visibly damaged, customers should document the condition promptly.

Useful photographs may include:

Outer packaging;
Shipping label;
Damaged area;
Inner packaging;
Product condition; and
Missing or broken components.

This information can help us evaluate the matter and determine an appropriate resolution.

11. Incorrect or Missing Items

If the shipment contains the wrong wedding accessory, a missing item, or an item materially different from the order, contact us promptly.

Please provide:

Order number;
Description of the problem;
Photographs where useful; and
Packaging or shipping information where available.

Customers should avoid using, altering, or modifying an item that appears to have been incorrectly supplied.

12. Multiple Shipments

An order containing several products may occasionally be fulfilled in multiple packages.

Different packages may have separate tracking numbers and may arrive on different dates.

13. Refused or Unclaimed Packages

A shipment that is refused or left unclaimed may be returned to the sender.

Additional processing may be required before a refund or replacement can be considered.

14. Shipping and Returns

Shipping expenses connected with returns depend on the reason for the return.

For preference-based returns, the customer will generally be responsible for return shipping.

For verified defective, damaged, or incorrectly fulfilled merchandise, Pure Layer Supply may provide an appropriate return-shipping remedy under the Return and Refund Policy.