Refund policy

At Pure Layer Supply, we understand that wedding accessories are often chosen for moments that are carefully planned and deeply meaningful. A bridal accessory may complete a ceremony look, add a polished detail to a reception outfit, complement a wedding party, or become part of a keepsake collection after the celebration.

Because wedding accessories may include delicate decorative elements, wearable pieces, embellished components, and items purchased for a specific event date, we have established the following Return and Refund Policy to provide a clear and practical process for customers.

This policy applies to purchases made through https://www.purelayersupply.shop/.

1. General Return Period

Customers may request an eligible return within 30 calendar days after the date the order is delivered.

To qualify for a standard return, merchandise should be:

• Unused and unworn;
• In its original, clean, and resalable condition;
• Free from stains, makeup, perfume, hairspray, lotions, oils, perspiration, smoke odors, or other residue;
• Free from scratches, tears, broken decorative elements, or other signs of use;
• Accompanied by original tags, labels, accessories, and components where applicable;
• Returned with original packaging when reasonably available; and
• Accompanied by sufficient order information to identify the purchase.

Customers may carefully inspect an accessory for size, appearance, color, style, and suitability. However, actual use at a wedding, rehearsal, party, photoshoot, or other event may affect eligibility for a preference-based return.

2. Wedding-Accessory Condition Requirements

Wedding accessories frequently contain delicate decorative features. Depending on the product, these may include ribbons, fabric elements, imitation pearls, crystals, decorative metal components, chains, clips, combs, pins, charms, embellishments, or other ornamental details.

Customers should handle such merchandise carefully while deciding whether to keep it.

A return may be refused or subject to an appropriate adjustment where the item has:

• Been worn for an event;
• Been exposed to perfume or hairspray;
• Been exposed to makeup, lotion, oils, or other cosmetics;
• Been stained by food, beverages, cosmetics, or environmental substances;
• Been altered, cut, resized, repaired, or customized;
• Been bent, scratched, torn, or otherwise damaged through use;
• Missing decorative or functional components;
• Lost its original packaging in circumstances where the packaging is important to resale; or
• Otherwise been changed from its delivered condition.

3. Starting a Return

Before shipping an item back, customers should contact:

[email protected]

The return request should include:

1. Customer name;
2. Order number;
3. Email address used for the purchase;
4. Name or description of the item;
5. Reason for the requested return; and
6. Photographs if the request concerns damage, a defect, missing components, or an incorrect item.

Customers should wait for return instructions before mailing merchandise whenever possible.

4. Returns for Change of Mind or Preference

A customer may request a return because the accessory is no longer wanted, the customer selected a different style, the item does not suit the intended outfit, or the customer otherwise changed their mind.

Such a return may be accepted when the merchandise satisfies all applicable condition requirements.

For a preference-based return, the customer will generally be responsible for the cost of returning the merchandise.

Original shipping charges, where applicable, may not be refundable when the return is unrelated to a defect, damage, fulfillment mistake, or other issue attributable to Pure Layer Supply.

5. Wedding-Date Considerations

Customers purchasing accessories for a specific wedding date should place orders sufficiently in advance to allow time for delivery, inspection, and—if necessary—an eligible return or replacement.

A customer's event date does not automatically shorten or extend the return period.

Customers should inspect wedding accessories promptly after delivery rather than waiting until immediately before the ceremony or celebration.

6. Damaged, Defective, or Incorrect Items

We want customers to receive merchandise that is consistent with the product ordered.

If an item arrives:

• Broken;
• Torn;
• Visibly damaged;
• Missing an important component;
• Defective;
• Significantly different from its product description; or
• Incorrectly fulfilled,

please contact us as soon as reasonably possible and preferably within 7 calendar days after delivery.

Photographs of the item, packaging, shipping label, and affected area may help us determine the appropriate resolution.

Depending on the circumstances, Pure Layer Supply may provide:

• A replacement;
• A refund;
• A partial refund;
• A replacement component where reasonably available; or
• Another appropriate remedy permitted by applicable law.

For a verified defect or fulfillment error, Pure Layer Supply will generally not require the customer to bear the return shipping cost when the return has been authorized.

7. Refund Processing

Once an authorized return has been received and inspected, we will determine whether the merchandise qualifies for a refund.

Approved refunds are generally issued to the original payment method.

Our internal refund processing period is generally 5–10 business days after the returned merchandise has been received and approved.

The customer's bank, card issuer, or payment provider may require additional time before the refunded funds appear in the customer's account.

8. Partial Refunds and Condition-Related Adjustments

Where permitted by applicable law, a full refund may not be available if merchandise has been used or returned in a materially diminished condition.

Examples include:

• Visible cosmetic damage;
• Missing decorative pieces;
• Broken clasps or fasteners;
• Makeup or cosmetic residue;
• Perfume or hairspray residue;
• Staining;
• Alteration or customization;
• Significant damage to packaging where the packaging is material to resale; or
• Other customer-caused deterioration.

Any adjustment will be evaluated according to the condition of the returned merchandise and applicable law.

9. Exchanges

Customers seeking a different style, color, size, or accessory may contact customer service to ask whether an exchange is possible.

Exchanges are subject to inventory availability. Wedding and event merchandise can be seasonal or limited in quantity, so a particular replacement cannot be guaranteed.

If the requested replacement is unavailable, an eligible refund or another appropriate resolution may be offered.

10. Non-Returnable Circumstances

Unless otherwise stated on the applicable product page, ordinary preference-based returns may not be accepted for:

• Customized or personalized wedding accessories;
• Items altered at a customer's request;
• Merchandise that has been worn;
• Merchandise with substantial cosmetic or physical damage caused after delivery;
• Items returned after the applicable return period;
• Items missing essential components; or
• Merchandise that cannot reasonably be resold because of its condition.

Nothing in this section is intended to waive a consumer right that applicable law does not permit a retailer to waive.

11. Florida Refund-Policy Requirements

Florida Statutes § 501.142 addresses retail refund-policy disclosures and provides specific rules for retail establishments that do not offer cash refunds, credit refunds, or exchanges. The statute also permits a retailer to establish a refund period exceeding the statutory period described there.

This written policy is intended to provide customers with clear information concerning the return and refund procedures offered by Pure Layer Supply.

12. Unauthorized Returns

Customers should not send merchandise to an alternative address unless Pure Layer Supply has specifically authorized that address for the applicable return.

A package received without sufficient order information may require additional time to identify and process.

13. Contact Information for Returns

Pure Layer Supply
Company: KM OASIS LLC
Contact Person: KYLE WILLIAM CRESSWELL
Email: [email protected]
Business / Return Address:
534 12TH AVE N
JACKSONVILLE BEACH, FL 32250
United States

14. Changes to This Policy

Pure Layer Supply may update this policy when its merchandise, fulfillment procedures, customer-service practices, payment systems, or applicable legal requirements change.

The version published at the time of purchase will generally apply to that transaction, subject to applicable law.