Contact information
At Pure Layer Supply, we want customers to have a clear point of contact for questions concerning wedding accessories, orders, shipping, returns, refunds, and general website matters.
Business Information
Website / Store Name:
Pure Layer Supply
Legal Business Name:
KM OASIS LLC
Business Address:
534 12TH AVE N
JACKSONVILLE BEACH, FL 32250
United States
Return Address:
534 12TH AVE N
JACKSONVILLE BEACH, FL 32250
United States
Primary Contact:
KYLE WILLIAM CRESSWELL
Customer Service Email:
[email protected]
Website:
https://www.purelayersupply.shop/
Customer Service Topics
Customers may contact us regarding:
- Wedding accessories;
- Product descriptions;
- Product availability;
- Order status;
- Shipping;
- Tracking information;
- Delivery concerns;
- Address corrections;
- Damaged merchandise;
- Incorrect merchandise;
- Missing components;
- Returns;
- Refunds;
- Exchanges;
- Privacy questions; and
- General website concerns.
Return and Refund Questions
When contacting us about a return, customers should provide:
- Order number;
- Name;
- Product involved;
- Reason for the request; and
- Photographs when relevant.
For damaged, defective, or incorrectly fulfilled products, photographs can help us evaluate the issue more efficiently.
Wedding-Event Orders
Customers purchasing accessories for a wedding or other scheduled event should contact customer service as soon as a potential delivery or product problem is discovered.
Because event dates are often fixed, early communication provides the greatest opportunity to identify an appropriate solution.
Privacy Requests
Privacy-related questions or requests may be sent to:
Customers should not send complete payment-card numbers, passwords, security codes, or other highly sensitive credentials through ordinary email.
Formal Correspondence
Written correspondence may be directed to:
KM OASIS LLC
Attn: KYLE WILLIAM CRESSWELL
534 12TH AVE N
JACKSONVILLE BEACH, FL 32250
United States
Customer-Service Response
We aim to review customer inquiries within a reasonable business period.
Some matters may require additional time when they involve carrier investigations, payment verification, inventory review, return inspection, refund processing, or information from a third-party service provider.
Return Mailing Instructions
Customers should contact us before sending a return whenever possible.
Merchandise should not be mailed to an alternative location unless Pure Layer Supply has specifically provided or authorized that address for the particular return.